Privacy policy

Privacy Policy

At Hareth Optics, your privacy and trust mean everything to us. This policy explains how the Hareth Optics mobile app (Android and iOS), our website harethoptics.com and our branches collect, use and share your information, in accordance with applicable data protection laws.

Information We Collect

  • Account and contact details: name, phone number, email address, date of birth and gender (if provided).
  • Orders and delivery: products purchased, delivery addresses, prescriptions or eye-power details you submit, and order history.
  • Payments: payments are processed by our payment providers. We do not store full card numbers.
  • Wallet: your Hareth Wallet balance and its transactions (cashback, referral rewards, redemptions online and in branches).
  • Device information: device type, operating system, app version, a device identifier and push-notification token.
  • Location data (see “Location Data” below).
  • Camera data (see “Camera and Face Data” below).

Location Data

The app accesses your device location in two cases, only with your permission:

  1. While using the app (foreground): to fill in your delivery address automatically when you add a new address.
  2. In the background, only if you turn on the optional “Nearby alerts” feature (Profile > Nearby alerts): the app registers geofences around our branches in Kuwait and notifies you when you are near a branch, with current offers and your wallet balance. To do this the app uses precise and approximate location, including when the app is closed or not in use.
  • We do not track your location continuously and we do not store your route. When you enter a branch area, the app records that event (branch, time, your account or device identifier) so we can send the alert and measure how useful these alerts are.
  • Location data is not sold and is not used for advertising by third parties.
  • You can turn Nearby alerts off at any time in the app, or remove the location permission in your device settings. The rest of the app keeps working without it.

Camera and Face Data

The app uses the camera only when you open a feature that needs it:

  • Virtual Try-On: the app may process a live image of your face in real time to display eyewear or contact lenses. This processing is temporary and session-based only.
  • Pay in branch: the camera is used to scan the QR code shown on the cashier screen in our branches. Only the code is read; no photo is stored.

We do not collect, store, or retain any facial recognition data, biometric identifiers, or face geometry. Face data is used solely for real-time visualization (Virtual Try-On), is not used for identification, authentication, profiling, or advertising, and is not saved on our servers or databases.

Notifications

With your permission we send push notifications about your orders, wallet activity, offers and, if enabled, nearby branches. You can turn notifications off in your device settings.

Hareth Wallet and Payments in Branches

When you pay with your wallet in a branch, we record the branch, invoice reference, amount and time, and share the payment result with our point-of-sale system to complete the invoice. Your wallet balance is shared across the app, website and branches.

How We Use Your Information

We use your information to:

  • Process and deliver your orders and provide customer service
  • Manage your account and Hareth Wallet, including cashback, rewards and in-branch payments
  • Send order updates, wallet updates, promotions and product recommendations
  • Send nearby-branch alerts if you enabled them
  • Measure and improve our app, website, advertising and services
  • Prevent fraud and comply with local Kuwaiti laws and payment security regulations

Advertising and Analytics

The app and website use analytics and advertising tools from Google (Firebase), Meta (Facebook), TikTok and Snapchat to understand how our app is used and to measure our advertising. These tools may collect device identifiers, including the advertising ID on Android and, only if you allow tracking, the IDFA on iOS, as well as in-app events such as purchases. You can reset or limit the advertising ID in your device settings, and on iOS you can deny tracking when asked.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways and access controls to protect your data.

Data Retention

  • Personal data (such as order, wallet and account information) is retained only as long as necessary to provide our services and comply with legal obligations.
  • Nearby-branch events are kept only as long as needed to provide and evaluate the alerts.
  • Face data is not retained and is automatically discarded after each session.

Third-Party Services

We share data only with trusted service providers who process it on our behalf:

  • Payment processors
  • Delivery and logistics partners
  • Our e-commerce and point-of-sale systems (Shopify, Odoo)
  • Cloud hosting, messaging (SMS / WhatsApp) and push-notification providers
  • Analytics and advertising partners listed above
  • Virtual Try-On technology providers (e.g., FittingBox, Fitting Monster)

These providers process data only as necessary to perform their services and are expected to comply with applicable privacy and security standards. We do not sell your personal data, and we do not share face data or location data with third parties for marketing purposes.

Cookies

Our website uses cookies to enhance browsing, remember preferences and analyze site traffic. You may disable cookies through your browser settings.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal data, including deleting your account, by contacting us at the email below. You can withdraw location, camera, notification or tracking permissions at any time in your device settings.

Children

Our services are not directed to children under 13, and we do not knowingly collect their personal data.

Changes to This Policy

We may update this policy from time to time. The latest version is always available on this page.

Contact Us

For privacy-related questions or requests, please contact us:
📧 operation@harethoptics.com