Refund policy

At Hareth Optics, we want every customer in Kuwait to shop with complete confidence.
If for any reason you are not satisfied with your purchase, we’re here to help.

Eligibility for Returns

You can request a return within 7 days of receiving your order.

The product must be unused, unworn, and in its original packaging with all tags and protective materials intact.

Prescription lenses, customized frames, and clearance items are non-refundable unless damaged or defective.

Damaged or Defective Items

If you receive a defective or damaged product, please contact us immediately at operation@harethoptics.com within 48 hours of delivery.
We’ll review the issue and arrange a replacement or full refund.

Refund Process

Once your return is received and inspected, we’ll notify you of approval.

Refunds are processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for size, color, or model (when available). Contact our support team to arrange it easily.

💌 For all refund or exchange requests:
operation@harethoptics.com